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Capability FAQs

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How does a line manager assess whether a staff member is falling short of the required standard?
  • Sometimes it will be obvious when a member of staff is falling short of the required standard, but more often than not it will be a matter of judgement.
  • A manager needs to be careful, however, not to decide that an employee's work is below standard if they are judged against the higher standard of another staff member.
  • To ensure consistency, the assessment of performance should be against the grade of the post, the job description, the person specification, and their Knowledge and Skills Framework profile.
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