Interview Questions for Team Assistant Appointments

Candidate Name……………………………………………………Date …………………... Panel Member ……………………………………………..

General Introductory Questions

What did you think about the tour? Have you ever attended a donor session?
Tell me about yourself and why you want to work for NHSBT
What do you know about the work of NHSBT? What do you think is expected in this role?

Team / Communications skills (Caring)

What qualities are required to be a good team worker?
Please give an example of how you worked in a team to achieve an outcome (goal, objective, task)

Customer Care / Behaviours Experience (Caring)

How have you / would you handle someone who is demonstrating challenging behaviours?
Please give an example of where you have acted on feedback to improve your performance or change your behaviour
How do you feel about learning new skills?

Following Instructions (Expert & Quality)

Please give an example of when you have had to follow written instructions. Why do you think that it would be important in this role?
Please give an example of when you have felt it appropriate to speak to someone else before making a decision?

IT Experience (Expert)

What is your experience of working with computers and smart phones/I-pads?

Closing

Do you have any questions for the panel?
Have you completed the form to confirm your availability and feedback following the tour? Is there anything you would like to add?
Do you have any queries about our team information sheet which explains our local arrangements / are you clear about the hours that we work?
We have a number of interviews so would hope to get back to you within the next week via your NHS Jobs account so please keep checking this