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Changes to MyESR following e-mail Phishing Attacks

Date: 25 October 2019

Following an increase in phishing e-mails, ESR are temporarily implementing changes to mitigate e-mail Phishing Attacks on ESR Users. 

The ability for an employee to view and update their bank account details will be temporarily removed if they are accessing MyESR via an internet connection. 

Therefore, any changes to bank details can only be done via an NHSBT network which links through to the NHS secure network (HSCN) 

This change to MyESR will be made during the weekend commencing 25th October 2019. 

If after this date you attempt to update your bank accounts when accessing MyESR through an internet connection, they may see the following message: 

“The ability to manage your Bank Account details via Self-Service has been temporarily removed as you are accessing through an internet connection. If you wish to amend your details at this time please log in to ESR Self Service on a device that is connected to the NHS Network.” 

Note - This change is focused on preventing changes to bank account details only via the internet. You can still change your address and other details. 

FURTHER INFORMATION

The decision to limit bank account changes to access on the NHS network is intended as a temporary change to limit the direct impact of any user who has had their system access compromised as a result of a phishing attack.

ESR will continue to look at options to return this functionality to employees accessing ESR via the internet at the earliest opportunity.

  • Summary:

    The ability for an employee to view and update their bank account details will be temporarily removed if they are accessing MyESR via an internet connection.

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