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ESR Phishing E-mails

Date: 17 October 2019

IBM have advised that there has been an increase of email phishing scams and that there is a risk that MyESR users may receive an email that has been designed to look like an ESR System email, but is actually an attempt to divert the end user to another website or to entice the Self Service User to reply to the phishing email. 

What is Phishing? 

Phishing is usually an attempt to deceive the recipient of the email into thinking a legitimate organisation is requesting information from them. These requests for information may look innocent at first glance or may seem to come from a legitimate source, but do not. These scams indicate that the recipient must reply to an email, respond to a request by phone, or follow a link to a web site. 

How to stay safe

  • ESR emails will never ask the recipient to reply in an email with any personal information such as a National Insurance number, Date of Birth or Employee Number.
  • ESR will never claim that an account may be closed if the recipient fails to confirm, verify or authenticate their personal information via email.
  • ESR will never claim the need to confirm important user login/account information via email due to system upgrades.
  • Watch out for obvious typing errors and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typing or grammatical errors, awkward writing and poor visual design.
  • Summary:

    To remind users to be diligent when responding to emails.

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