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HR Direct Certification Visit

Date: 30 November 2017

We would like to make you aware that HR Direct are being assessed on Friday the 1st of December to retain our Excellence in Customer Service certificate that we proudly achieved last year.

This is being carried out by an external organisation, M Assessment Services Ltd.

An important part of this assessment will entail talking to you, our customers, and hearing about your experiences of our service.

Please be assured that should you raise a query with HR Direct during this time you will be advised if your call is being listened to by the external assessor, and of course, offered the opportunity to decline this.  If you would rather not have your call listened in to then please let your HR Direct Advisor know and this will be respected.

This assessment will only last one day.

This assessment forms part of our commitment to continually improve the service we deliver.  Thank you in advance for your cooperation.

Kind Regards,

HR Direct

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