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Lightning travel booking platform to replace tRIPS

Date: 24 January 2020

The system, called Lightning, can be accessed in the same way as the current platform tRIPS (through Digits) so no new passwords are needed.

The changes are mostly visual and users should not experience any significant difficulties, however a step-by-step user guide is available to review in advance.

Advanced bookings made on tRIPS will not be affected, so no re-booking is required.

The changes are being implemented by our provider CTM (formerly Redfern).

If you have any questions about the change to the new system, please contact Jo Murphy in Procurement.

If you experience any issues with bookings, please contact CTM Helpdesk on 01274 726424 or email North.Rail@travelctm.com for issues with rail bookings or North.Hotels@travelctm.com for issues with hotel bookings. This service is available 24/7.

  • Summary:

    Changes to our travel booking platform are being made from Monday, 3rd February.

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