Standard recruitment documentation has been agreed for this role. The pre-agreed information to be used includes the advert, recruitment profile, benefits information and application questions.
To keep numbers to a manageable level, it is recommended that you base the number of applications you shortlist for interview on the following:-
The selection day consists of 2 tests (one on spreadsheets and one on customer care) followed by an interview. To assist you in planning the day, you can use the example schedule document.
The recruitment templates you will require on your selection day are available by clicking on the link below or on request from your recruitment contact:-
Team Information Sheet template: to be completed prior to your selection day
Example of Team Information Sheet: pre-populated to give you some ideas of what to include
Interview Assessment Form: to record your scoring of the candidates
Interview Questions and note taking template: These are pre-agreed questions and set out to allow for note taking. These are available from your recruitment contact.
Candidate Interview Checklist and Outcome form: for noting documents and confirming successful candidate(s)
Template for Certified Identity Documents: to use when copying, scanning or photographing identity documents such as passport and driving licence
Test materials: The test will comprise of a customer service questionnaire and a spreadsheet exercise. Please request these from your recruitment contact
Resources Required:
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