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NHSBT Pay Support now deals with all areas relating to pay and salary.

Payscales and Pay Deal

The NHS Staff Council has endorsed the 2022/23 and 2023/24 pay deal put to Trade Unions by the Government for colleagues in England.

Overtime Payments and Pay During Annual Leave

Information for employees following a recent legal case (Flowers). Some employees are now entitled to additional payments when taking annual leave.

Pay Progression

Access information regarding Pay Progression, including key criteria and what it means for you as an employee and as a manager.

Allowances and Local Agreements

On top of the AfC agreements, there are some local agreements in place that make changes to payments. Allowances for unsocial, on-call and other enhancements are also covered.

Covid-19 Pay/Absence

An FAQ document that has been created to address the current procedures for Covid-19 absence and how it effects pay.


An employee's basic salary is based on the number of hours contracted and where they sit on the payscales.

Any extra hours payments above the basic salary are claimed either through EASY timesheets or through Nextra for Donor Carers.
To learn more about claiming through EASY, please see the EASY page. More information for Donor Carers can be found on the Donor Session Information page.

Job Evaluation and Grading

Job Evaluation is used to determine the banding and grading of new and significantly changed posts. The process ensures consistency in approach to banding jobs.

Pay Protection

Some employees may be forced to change role. If you are forced in to a new role, or if there is a change in your positions that will lead to a difference in your pay, you may be entitled to Pay protection. More information can be found on the Pay Protection page.

Salary Sacrifice

Employees may give up some of their salary in return for non-cash benefits. More information on the schemes where this is available, and how it may effect your pension or benefits please see the salary sacrifice page.


Guidance for colleagues should an overpayment occur and the overpayment recovery process.


Pay Queries

If you have a query about your pay and cannot readily find the information on People First, you will need to raise a query with HR Direct.

You can raise a query online via self service. Alternatively, you can reach HR Direct by telephone on 0117 322 7700 or by email at

Tax queries

Any queries relating to you tax deductions or tax code will need to be directed to HMRC.

HMRC can be contacted by telephone on 0300 200 3300. You will need to provide them with your National Insurance number and the Employer Reference 914/B11184.

Alternatively, you can access your tax information directly online through you Personal Tax Account. You can register for your Personal Tax Account here.

NHS Terms and Conditions

View the NHS Terms and Conditions of Service page for the latest NHS Terms and Conditions Handbook.