Donor Centre Administrator

Pre-agreed Recruitment Documentation

Standard recruitment documentation has been agreed for this role.  The pre-agreed information to be used includes the advert, recruitment profile, benefits information and application questions.

Shortlisting for Interview

To keep numbers to a manageable level, it is recommended that you base the number of applications you shortlist for interview on the following:-

  • For 1 appointment we recommend you shortlist between 6 to 8
  • For 2 appointments we recommend you shortlist between 8 to 12

The Selection Day

The selection day consists of 2 tests (one on spreadsheets and one on customer care) followed by an interview. To assist you in planning the day, you can use the example schedule document.


The recruitment templates you will require on your selection day are available by clicking on the link below or on request from your recruitment contact:-

Team Information Sheet template: to be completed prior to your selection day

Example of Team Information Sheet: pre-populated to give you some ideas of what to include

Interview Assessment Form: to record your scoring of the candidates

Interview Questions and note taking template: These are pre-agreed questions and set out to allow for note taking. These are available from your recruitment contact. 

Candidate Interview Checklist and Outcome form: for noting documents and confirming successful candidate(s)

Template for Certified Identity Documents: to use when copying, scanning or photographing identity documents such as passport and driving licence

Test materials: The test will comprise of a customer service questionnaire and a spreadsheet exercise.  Please request these from your recruitment contact

Resources Required:

  • 2 rooms – 1 for interviews and the other for the test. You will also need to identify an area for waiting with refreshments available
  • 3 colleagues – 2 for the interview panel and 1 to welcome, undertake tests, mark and score tests and arrange for copies of documents
  • 1 copy per candidate of the Team Information Sheet
  • Copies of test materials and copies of answers for scoring
  • 1 copy of the template for certified copy of the identity documents
  • 1 copy per interview panel member of the interview pack and assessment form
  • Sufficient copies of interview questions and note taking template for each of the panel members