Mediation Services

NHSBT is committed to fostering mutual respect and understanding which supports a positive working environment. We recognise that good working relationships are important and benefit employee’s well-being and engagement.

We understand that sometimes there are problems with these working relationships and Mediation can help you to resolve these workplace conflicts.

What is Mediation?

It is a voluntary and confidential way of resolving conflict. It involves an independent and impartial trained mediator who will help two or more individuals or groups to reach a solution that’s acceptable to everyone. The mediator will talk to both sides separately and together and help to clarify the options for resolving their differences or conflict.


If you feel you would like to use mediation, you will need to speak to your manager so they can make a referral to the Mediation Service for you.

If as a manager you wish to make a referral on behalf of any employee, you should complete the Mediation Referral form (opens in a new window).

Guidance and Checklists


Template Letters